F R Jones and Son named forestry equipment dealer of the year

by | Dec 12, 2016 | Featured Slider, Latest, News

F R Jones and Son, a family-run business based in South-East London, specialising in horticultural and arboricultural equipment, supplies and service has won the 2016 Forestry Equipment Dealer of the Year Award.

The Award was announced and presented to Eileen and Justin Jones at the annual Service Dealer Conference and Awards on 17 November by Robin Lennie, managing director of Stihl UK.

The Awards, organised by the leading business magazine Service Dealer, are now in their 13th year and recognise outstanding sales, service advice and support by dealers in the garden machinery, sportsground machinery, farm machinery, forestry equipment and ATV/Quad industry.

Tying in with the Conference’s theme of the ‘Customer Is King’, an integral part of the judging process for the Awards this year was customer feedback. High praise for F R Jones and Son included, “All staff are very friendly, professional and efficient. Work is completed to a high standard at an affordable price and I always recommend F R Jones to those in the business & domestic users.”

The judges said: “Based in South East London, FR Jones & Son has clearly built up a loyal customer base.  The judges were very impressed with the sheer volume of positive customer feedback received.  Over 80 customers spent time to submit feedback and support their local dealer in this years’ awards.  Quite clearly FR Jones & Son is still a good operator in the sector after over 50 years in business.”

Steve Gibbs, Editor of Service Dealer magazine, said: “We were overwhelmed at the volume and standard of comments we received for all our winning dealers this year. What is common amongst the dealerships of all sizes, is their utter commitment to giving their customers exemplary service. Service levels which only independent specialists are able to provide.”